Naperville Music offers fast and affordable repairs on most orchestra instruments, to both our rental customers as well as others.

Our goal is to complete our orchestra repairs within three business days of receiving it. We are proud that most of our repairs are done during that time or sooner. Of course, if we need parts, or need to manufacture a part (yes, we do that when parts are not available), it will take longer.

If a repair is going to be delayed, you will be notified. Loaner instruments are available for a nominal fee.

Your repair is usually processed on an "estimate if over a specified amount" basis. This allows us to get the instrument back to you in the fastest way possible. If a repair is going to exceed the preset limit, we will contact you for your approval before proceeding with the repair. You may also decline the work, and the instrument will be returned to you without performing the required repairs.

We want to assure you that you are receiving the highest quality repair possible. We only use professional quality, and, whenever possible, original factory parts in all our instrument repairs. Our repairs are warranted for 90 days against defects in both parts and labor.

Let us know, and we will do our best to get your problem solved. Unlike other repairs shops, we do not have an upcharge for this service, it is just part of what we do- Serve our customer. If we understand the urgency of your situation, we are happy to do whatever we can to get your instrument back in playing condition and meet your deadline.

If you are renting your band or orchestra instrument from Naperville Music, all repairs, and adjustments are done at no cost under the terms of your rental maintenance agreement.

If your band or orchestra instrument needs repair the next thing to do is to contact us. We are here to help, just like we have been for over 50 years. Our dedicated staff with assist you in every way possible, and get your instrument repaired economically and quickly.